Safer Play
Play should stay fun, and we hand you the controls to keep it that way. This page covers the tools on offer, when limit changes kick in and where to reach help that is free and confidential.
1. Our commitment
Bright lights, clear heads. Dundas Casino is made for adults who play for fun, with cash they could lose without trouble. Local law must allow it before we take a player, and Canadian rules on age, identity checks and anti-money laundering shape how we operate.
- We watch for signs that play is sliding out of control. If we spot them, expect an email from us.
- We never encourage you to chase losses or to deposit more.
- Our team can switch on any tool on this page for you. Just email us.
2. Protecting minors
The doors open at 19+. No exceptions, no second chances for borrowed details.
- Every account passes identity and geolocation checks before we accept a first deposit.
- Under 19 and holding an account? Once we find out, that account is shut on the spot.
- Full details sit in our Underage Gambling Policy.
3. How limit changes take effect
Turning things down is instant. Turning things up takes a cool-down.
- Lower a limit: it applies immediately.
- Raise or remove a limit: a 24-hour wait applies before the new setting goes live.
- Your existing limit holds firm for the full 24 hours of that wait.
4. Tools you control
Limits on deposits, wagers and stakes
Cap what you deposit, what you wager in total and how big any one stake can be. Hit a cap and the site keeps you there until your chosen period resets.
Reality checks
A pop-up interrupts your game to show your session time so far and whether you are ahead or behind overall. It is your choice to continue or log out.
Time alerts
Choose a session length and we flag it on screen when you hit it. A simple nudge to step outside for some air.
Cooling-off
Need a breather from the bright lights? Dim your account for 24 hours at minimum or six weeks at most. Logins, deposits and play stay locked the whole time, and nothing ends the pause early.
Self-exclusion
For a longer stop, self-exclusion blocks your access for the full period you choose. We also remove you from all marketing while it runs.
Account closure
Ready to walk away for good? Drop us a line by email and we shut your account. Once the standard checks clear, any remaining balance returns to you.
Checks before any deposit
No first deposit is accepted until our KYC identity check and location check are complete. That keeps minors, excluded players and anyone outside the permitted area off the floor.
5. Self-assessment
Unsure how your gambling is going? A short self-assessment quiz puts a few quick, honest questions to you about your play.
- It is private, and the answers are for you.
- If the results concern you, consider a limit or a cooling-off period right away.
- You can retake it whenever you like.
6. Free, confidential support
Talking to someone who is not connected to the casino can help. The organizations listed below offer free, confidential support:
- ConnexOntario
- GamTalk
- Responsible Gambling Council
- Kindbridge Behavioral Health
- Alberta Health Services Addiction Helpline
Reaching out is a strong move. Nobody at these services will judge you.
7. Contact
Need help with a safer play tool, or want us to switch one on for you? Write to support@dundascasino.app. Use the email tied to your account and we can answer faster.