Underage Gambling Policy

Dundas Casino is strictly 19+: no one younger may play. Read on for how we check age, what happens when a minor opens an account, and the filters parents can set to keep gambling sites out of children's reach.

1. 19+ only

Adults only. That sign never switches off.

• No one under 19 is allowed to register, deposit or place a bet.
• Using someone else's identity or payment details to get in is not allowed.
• Adult players must never let a young person play through their account.

You may play only when the law in your location allows it. We apply Canadian rules on age verification, identity checks and anti-money laundering, fully and without exception.

2. How we check age

Age is checked before money moves, not after.

• All new players enter their date of birth when they register.
• Before a first deposit is accepted, electronic checks confirm the player's identity and age.
• Where an electronic check is not enough, we request photo identification.
• A geolocation check makes sure you are in a permitted area.
• We repeat checks whenever something does not add up.

Document details are set out in our Anti-Money Laundering Policy.

3. Parental controls and filtering tools

Our checks stop minors at the door. Filters at home stop them reaching the door at all.

• Switch on the built-in parental controls of phones, tablets, computers and gaming consoles.
• Use content filtering software or app store restrictions to block gambling sites and apps.
• Many internet providers and home routers offer filtering at network level.
• Require a password or PIN for every purchase and every app download.

Talk openly with young people about gambling. Clear facts work better than silence.

4. If a minor is found

Lights out, immediately.

• The account is suspended the moment we suspect a player is under 19.
• If underage play is confirmed, the account is shut down permanently.
• All winnings are void and are not paid out.
• When we can, deposits are refunded to the same payment option you first deposited with.
• If an adult's details were used, we may also close the account belonging to that adult.

5. Shared devices and protecting minors

A family laptop or tablet can open the door by accident. A few habits keep it locked.

• Never save your password in the browser or let the device remember your login.
• Log out fully when you finish a session.
• Store account details, cards and e-wallet logins where young people cannot reach them.
• Set a PIN, fingerprint scan or face unlock on your device.
• Clear stored data if others use the same device. Our Cookies and Tracking page explains what is saved.

Let us know if you believe, or are certain, that a minor is playing through a Dundas Casino account. Every report we receive is followed up.

6. Contact

To report underage play or ask about age checks, email support@dundascasino.app. Include any details that help us find the account, and we will treat your message in confidence.