How We Handle Your Data

This page covers the personal data we gather, why we need it and who gets to see it. We collect what the job requires and we keep it locked down.

1. What we collect

Identity: full name, birth date, home address, contact email.
Verification: a photo ID document and proof of where you live.
Payments: your chosen payment method and a record of your transactions.
Play: bets, wins, session times and any limits you set.
Device and location: IP address, browser, device model and the location signal used for geolocation checks.
Support: the messages you email us.

2. Who we share it with

Payment providers, so deposits and payouts can move.
Identity verification and geolocation providers, so we can confirm age, identity and location.
Providers that host our site, send our emails and run site analytics.
Authorities, when Canadian law requires it, including for anti-money laundering reporting.

Every partner gets just the data required for the job it does.

3. Legal grounds

Running the contract you entered when you opened your account.
Meeting legal duties on age, identity checks and anti-money laundering.
Our legitimate interest in keeping the site secure and stopping fraud.
Your consent, for marketing and for optional cookies.

4. Security

Every transfer of data travels over encrypted connections. Inside our company, your information is open only to staff whose roles call for it. Your account is protected by a password, and picking a strong one and keeping it private helps keep it secure.

5. Cookies

Cookies and similar tools are covered on their own page: Cookies and Tracking.

6. Why we use it

To open and run your account.
To handle deposits and withdrawals.
To check age, identity and location before you deposit.
To meet our anti-money laundering duties.
To power safer play tools such as deposit limits, reality checks and self-exclusion.
To answer your emails.
To fix faults and improve the site.
To send offers, but only when you say yes.

7. How long we keep it

While your account stays active, we hold on to your data. Once the account is closed, Canadian law sets how long records covering identity, payments and anti-money laundering must be retained. After that legal window ends, we delete the data or remove every detail that could point to you.

8. Age

Dundas Casino accepts only adults aged 19 and over. Should we learn that data was provided by someone under 19, the data is deleted and the account is closed. Full details are in our Underage Gambling Policy.

9. Marketing choices

Marketing is opt-in only.
This can be turned on or off at any time from the settings in your account.
You will find a link to unsubscribe at the foot of every promotional email.
Players on self-exclusion receive no promotional messages.

10. Transfers outside Canada

A few partners hold or process data beyond Canada's borders. If so, our contracts oblige them to guard it to the level Canadian law expects.

11. Your rights

You can ask us to:

Show you what personal data we keep on you.
Correct anything that is wrong.
Delete your data, except records we are legally required to hold.
Stop using your data in any way you object to, such as marketing.

To make a request, email us. We confirm your identity first so your data goes only to you.

12. Changes

If this page is updated, we publish the revised version here with a new date. Significant changes are highlighted the next time you sign in.

13. Contact

Send any privacy question or request to support@dundascasino.app.